Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Chromeclay collects, uses, stores and shares your personal information.

This Privacy Policy applies to the Chromeclay website, online store, products, services, promotions and any other place where this policy is displayed. If a specific Chromeclay service links to a separate privacy policy, that separate policy will apply instead.

We may update this Privacy Policy from time to time for legal, operational or business reasons. When changes are made, we will update the Last Updated date shown on this page. Any revised version takes effect as soon as it is posted on our website. By continuing to use our website after updates are published, you agree to the updated Privacy Policy. We encourage you to review this page regularly.

We recommend reading this Privacy Policy in full so you understand how your information is handled.

Collection of Your Information

We may collect information about you in a number of ways.

When you visit our website, our systems may record technical information such as your IP address, browser type, device information, pages viewed, time spent on the site, referring website and other usage data. In some jurisdictions, this information may be considered personal information under applicable privacy laws.

We may use this information in an aggregated or de-identified form to understand website traffic, improve site performance, refine our product range and improve the overall customer experience.

We may also collect personal information that you voluntarily provide to us, including your:

first and last name
email address
phone number
postal or delivery address
billing information
order details
account details
product preferences
messages, enquiries or customer support requests
any other information you provide when contacting us, creating an account, placing an order, subscribing to emails, entering a giveaway, completing a survey or interacting with our website or social media channels.

You are not required to provide personal information, but choosing not to may limit your ability to use certain features of the website, place an order or receive customer support.

How We Use Your Information

Having accurate information helps us provide a smoother, more reliable and more personalised experience. We may use your personal information to:

process and fulfil orders
arrange shipping, delivery, returns and exchanges
communicate with you about your order
respond to enquiries and support requests
provide account-related or service-related notices
improve our website, products, services and customer experience
send marketing communications, product updates and promotional offers
administer promotions, giveaways, surveys or interactive features
contact customers in the event of an important product notice, safety notice or recall
maintain the security and integrity of our website and systems
detect, prevent or investigate fraud, misuse, unauthorised access or unlawful activity
analyse customer behaviour and product demand
promote Chromeclay products and, where relevant, related products or services
share relevant information with service providers where needed to support our business operations.

We may also share your information with third parties that provide services on our behalf, including payment processing, ecommerce hosting, order fulfilment, shipping, analytics, customer service, marketing support and email delivery.

Legal Basis for Processing Personal Information

Where required by applicable law, our legal basis for collecting and using personal information depends on the type of information involved and the context in which it is collected.

We generally process personal information where:

it is necessary to perform a contract with you, such as processing and delivering your order
it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms
you have given your consent
we are required to do so by law
it is necessary to protect your vital interests or those of another person.

Where we ask you to provide personal information to meet a legal requirement or to perform a contract, we will make this clear where appropriate and explain whether providing the information is mandatory, along with the consequences of not providing it.

Our legitimate interests may include operating and improving our website, communicating with customers, providing support, protecting our systems, marketing our products, understanding customer preferences, and detecting or preventing unlawful activity.

If you have questions about the legal basis on which we collect or use your personal information, please contact us using the details below.

Children

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 or knowingly market to them.

If you believe we have collected information from a child under 13 without appropriate parental or guardian consent, please contact us and we will take reasonable steps to delete that information as soon as possible.

Cookies and Tracking Technologies

We may use cookies, tracking pixels, web beacons and similar technologies to improve your browsing experience, understand website usage and support our marketing activities.

A cookie is a small data file placed on your device by your browser. Cookies help us recognise returning visitors, remember preferences, improve site functionality and understand how customers interact with our website.

Most browsers accept cookies by default, but you can usually choose to remove or reject cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

Some tracking technologies, such as web beacons or pixels, may not be disabled in the same way as cookies, but their effect can often be limited by adjusting your browser settings, cookie preferences or privacy settings.

Information from Social Networks and Third-Party Platforms

If you choose to connect with or interact with Chromeclay through a social network, marketplace, advertising platform or other third-party service, we may receive information such as your name, username, email address, profile image, location and other publicly available profile details, depending on the permissions you grant and the platform’s settings.

Any information collected through those platforms is also subject to the privacy practices of the relevant third-party provider. We are not responsible for the privacy or security practices of those services, and you should review their policies directly.

Information from Accounts, Promotions and Surveys

If Chromeclay offers account-based services, giveaways, surveys, waitlists, loyalty programs or similar features, we may collect the information you provide in connection with those features.

This may include your name, email address, country, preferences, responses, product interests or other information needed to provide the relevant service.

Some information may be optional and some may be required to create an account, participate in a promotion or access a feature. We may use this information to manage your account, verify access, send important notices, improve our products and communicate with you about Chromeclay products, offers or services.

Security of Your Information

We use reasonable administrative, technical and physical safeguards to help protect your personal information.

While we take reasonable steps to secure the information you provide, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security. Any information transmitted online is provided at your own risk.

We also maintain procedures for dealing with suspected personal data breaches and will notify affected individuals and relevant regulators where required by law.

Retention of Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, compliance, customer service and reporting obligations.

When we no longer need your personal information for an ongoing legitimate business purpose, we will either delete it or anonymise it. If deletion is not immediately possible, such as where data is stored in secure backups, we will retain it securely and isolate it from further use until deletion becomes possible.

Third-Party Services and Links

Our website may contain links to third-party websites, services or applications that are not operated by Chromeclay.

We may also use third-party services to operate our online store, process payments, manage shipping, provide analytics, deliver marketing emails or support advertising activities.

Once you leave our website or interact with a third-party service, any information you provide is governed by that third party’s own privacy policy and practices. We are not responsible for the content, privacy practices or security of third-party websites, products or services.

Your Privacy Rights

Depending on your location and the laws that apply to you, you may have the right to:

access the personal information we hold about you
request correction of inaccurate or incomplete personal information
request deletion of your personal information
object to or restrict certain types of processing
request transfer of your personal information to another provider
opt out of receiving marketing communications
withdraw consent where we rely on your consent to process your personal information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, or by contacting us directly.

If you withdraw consent, this will not affect any processing carried out before the withdrawal, nor will it affect processing carried out on other lawful grounds.

We respond to privacy rights requests in accordance with applicable privacy laws.

If you are located in the European Economic Area, United Kingdom or another region with similar rights, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we collect, use and protect your information.

If you do not agree with any part of this Privacy Policy, you should stop using our website and services.

You can see when this Privacy Policy was last updated by checking the date shown at the top of this page.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us via our Contact Us page or at:

Chromeclay
contact@chromeclay.com
PO 5409 Canning Vale South LPO Canning Vale 6155 Australia